Terms and Conditions
A “Voucher” shall mean any digital or hard copy document issued by Blue Sky Escapes that confers a benefit or entitles its holder to a discount, travel credits or other benefit and which may be exchanged for goods or services, and shall for the avoidance of doubt include any travel credits (whether pursuant to a promotion or as a reward for loyalty) awarded to subscribers to the Blue Sky Escapes mailing list, first-time clients of Blue Sky Escapes, existing clients of Blue Sky Escapes or such other persons to whom the Voucher has been issued (collectively, “Voucher Holders”).
A Voucher may only be applied by Voucher Holders towards the total final payment of any journey confirmed with Blue Sky Escapes. For the avoidance of doubt, a Voucher may not be applied towards the settling of a deposit or other part payment for such journey (including booking amounts of accommodation or domestic or international flights only) or other incidental expenses such as food, drink, spa treatments, etc.
A Voucher is non-refundable and cannot be exchanged for cash. No change will be given and Blue Sky Escapes shall not be liable to replace any Voucher for any reason.
Only one Voucher may be used per booking.
In the case of Vouchers with a minimum spend, the full minimum spend must be reached within the same one single booking in order for the Voucher to be redeemed.
Loyalty discount Vouchers are exclusively for clients who have previously booked a journey with Blue Sky Escapes.
Any refund associated with a booking will be in Vouchers, to the extent that the Vouchers were used to pay. Where payment was made in cash and Vouchers, and the refund is less than the original payment, the cash portion of the payment will be retained before any part of the Vouchers.
The validity dates stated to apply to the Voucher are final and cannot be extended beyond such timeframe.
Blue Sky Escapes reserves the right to cancel or modify Voucher use, including where Vouchers are used in the following circumstances:
1) suspicious or fraudulent Voucher use; and
2) Voucher abuse, including Vouchers redeemed using multiple accounts associated with the same customer.
A Voucher can only be redeemed when the client registers his/her initial enquiry with Blue Sky Escapes via the website, contact form or e-mail and books the journey with Blue Sky Escapes. If a Voucher was issued to a client via e-mail, we advise that clients register their initial enquiry with Blue Sky Escapes using the same e-mail address, or specify to the relevant travel consultant details of the e-mail address to which the Voucher has been issued.
Unless otherwise stated, Vouchers are not valid in conjunction with other promotions or discounts.
Additional terms and conditions may be specified in relation to specific Vouchers (e.g. duration, discount amount and products covered) and shall govern the use and redemption of such Vouchers in addition to these terms.
Blue Sky Escapes reserves the right to amend these terms or cancel any promotions at any time without notice.
The following booking terms and conditions (“Terms and Conditions“) form the basis of your contract with A&P Journeys LLP (operating under the name “Blue Sky Escapes”), a limited liability partnership incorporated under the laws of Singapore with registered number T14LL2596K and whose registered office is at 8 Jalan Kelabu Asap, Singapore 278204 (“Company” or “APJ“). Please read them carefully as they set out our respective rights and obligations. In these Terms and Conditions, “you”, “your” and “client” mean the lead name on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” mean A&P Journeys LLP.
All prices quoted and payments are denominated in United States Dollars (USD) or Singapore Dollars (SGD), as may be applicable.
Passport, Visas and Health
The client is personally responsible for ensuring that he/she has a valid passport (with at least 6 months validity beyond the date of your return), the relevant visa(s), inoculation certificates and other necessary travel documents as may be required and conforms to the health regulations required for entry into the corresponding destination. APJ shall not be responsible in the event the client is refused entry into the destination for his/her failure to produce the necessary passport, visa and/or medical documentation (as may be required).
It is also your responsibility to check in for your flights by the correct time and to be in the right place at the right time for ground travel arrangements. We do not accept liabilities if you fail to do so and no credits or refunds will be given for lost or mislaid air tickets or other travel documents.
Deposit and Full Payment
A deposit of 50% of the total quoted amount for the relevant tour is required upon confirmation in order to secure the booking.
The remaining balance is to be paid at least ten (10) weeks prior to the commencement of the trip. Payment shall be made in USD/SGD and via cheque or wire transfer to our bank account or by way of credit card payment through PayPal. Please note that credit card payments incur an additional processing fee of 3%.
Payment details will be furnished separately in the corresponding invoice.
We reserve the right to alter the prices of any of our trips. You will be advised of the current price of the trip that you wish to book before your contract is confirmed.
The trip price is based on costs known at the date of booking and on relevant rates as that date, it is subject to variation only to reflect subsequent increases in transportation costs (including fuel and airfares), dues, taxes (including VAT), and fees chargeable for services or adverse exchange rate variations. We will notify you accordingly and reserve the right to charge you that extra amount only if the amount of any increase in our costs exceeds 2% of the total cost of your journey. If the surcharge is greater than 10% of your total journey costs, you reserve the right to cancel your journey within 14 days of us notifying you of the surcharges, after which we reserve the right to add a surcharge over the 10% of the total journey price.
Alterations and Cancellations by Client
a) If you wish to make alterations to the dates or other details of your booking with us after the booking has been confirmed, APJ will try to meet such written request but cannot guarantee the same. Such changes must be notified to us by the lead client in writing and we reserve the right to charge you 2% of the total trip booking for such changes. If we can make the requested changes you will be provided with a quote detailing any additional costs incurred by ourselves and any costs imposed by our suppliers.
b) All cancellations must be advised to us in writing and shall be deemed accepted from the date our written confirmation is received. As we incur costs from the time of your booking, the following cancellation charges will be payable. We will not refund to you any deposits, administrative fees or alterations fees.
It is the client’s responsibility to take out holiday insurance that covers any possible cancellation of a booking. We cannot guarantee any flight refunds.
Cancellation charges apply as a percentage of the total journey price, as follows:
a. 10 weeks or more: Deposit only
b. Between 7 to 10 weeks: 60%
c. Between 4 to 7 weeks: 80%
d. 4 weeks or less: 100%
In the event that the cancellation charges of the suppliers we use are more than ours, then the suppliers’ cancellation terms will apply.
Any amount to be refunded to the client will be effected within 30 days from the date the written confirmation is received and accepted, net of any applicable bank charges.
We cannot give any allowance or refund for meals, accommodation, transport or other pre-paid services, not taken when these are included in the trip price nor once the trip has started can we give any refunds for cancelling part of the trip.
c) If a traveller is unable to take the journey, such traveller may transfer his place to someone else so long as our suppliers accept the transfer of names and the replacement traveller signs the relevant booking documentation. All costs incurred by us and any of our suppliers, an amendment fee of S$100, and any overdue balance payment must be paid before any such transfer is effective.
In the event that the client fails to show up for a trip, we reserve the right to retain the full amount paid.
Trip Alteration and/or Cancellation by APJ
APJ is a professional and responsible boutique travel company with a commitment to a high standard of quality and service.
We will do our utmost to adhere to the trip arrangements that have been confirmed, but we retain the absolute right to modify any trip, flight schedule, accommodation or arrangement at no additional cost to APJ.
In the event that a trip is cancelled due to circumstances beyond APJ’s control, including, but not limited to, force majeure events, APJ will strive to arrange for an alternative trip for the client’s consideration, to the extent possible.
If APJ is unable to arrange for an alternative trip, or such alternative trip is declined by the client, APJ will refund the amount paid by the client, less any expenses that were mandatory and necessary to confirm the initial and alternative trip. Such expenses include, but are not limited to, wages for guides, drivers, cooks, porters and mule/horse/donkey drivers, hire of emergency horses and donkeys, admission fees, bank charges etc, where applicable.
Any amount to be refunded to the client will be effected within 30 days from the date (i) the cancellation of the initial trip is confirmed or (ii) the client declines to undertake the alternative trip, whichever is later, net of any applicable bank charges.
Baggage and Personal Effects
These remain the client’s responsibility and risk at all times.
APJ is not responsible or liable for any delay, loss or damage to baggage and personal property.
Assumption of Risk
The client acknowledges that the nature of trips organised by APJ involves an element of personal risk and could expose the client to potential hazards associated with adventure travel.
The client agrees to undertake all trips organised by APJ at his/her own risk and at his/her voluntary participation. The client hereby releases APJ from all claims and causes of action arising from any damages, injuries or death result from these risks inherent in travel, and participating in adventurous activities organised by APJ.
The client shall furnish a duly executed waiver and release statement in the form provided to the client.
Physical Disabilities and Medical Conditions
Clients requiring special facilities, services or accommodation must disclose such needs to APJ at the time of booking or after booking (if such medical condition or disability develops after booking). Wheelchair-accessible transportation and accommodation may be requested, but cannot be guaranteed. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. Available accommodation standards vary by hotel and are not within the control of APJ.
If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline their reservation or, if full details are not given at the time of booking or the condition / disability develops after booking, cancel when we become aware of these details.
Trip Authority and Client’s Responsibility
At all times during the trip, the decisions of APJ’s appointed guide or any other designated representative shall be final on all matters regarding the safety and well-being of clients as well as the operational requirements of the trip. By travelling with APJ, the client agrees to abide by the authority of the appointed guide or designated representative of APJ. The client shall at all times strictly comply with all applicable laws and regulations of all areas visited during the trip.
If the client is affected by any condition, medical or otherwise, that might affect the client’s ability to travel or participate in the trip’s activities, the client’s enjoyment (or the enjoyment of other clients) of the trip, APJ’s appointed guide or any other designated representative shall have the absolute right and responsibility to demand and arrange for the immediate evacuation of the relevant client from the trip, with or without the client’s consent. In the event of such evacuation, all additional costs arising from such evacuation shall be borne solely by the client, with no right of any refund from APJ.
Should the client fail to comply with the above or commit any illegal act during the course of the trip or if, in the opinion of APJ’s appointed guide or any other designated representative, the client’s behaviour is causing or is likely to cause danger, distress or material annoyance to others, APJ retains the sole discretion to terminate such client’s travel arrangements on any trip immediately without any liability on APJ’s part and without prejudice to any rights APJ may have under law or equity. The client shall not be entitled to any refund for unused or missed services or costs incurred by the client resulting from such termination of travel arrangements, including, without limitation, return travel, accommodation, meals and/or incidentals.
The client agrees that he/she is responsible for any costs incurred by APJ, its partners, agents and suppliers, as a result of any damage, destruction, theft, or excess cleaning fees incurred in relation to the client’s accommodation, transport or use of community facilities or equipment owned by APJ during the course of the trip. The client agrees to report any pre-existing damage of any nature to APJ, its partners, agents and/or suppliers of the relevant accommodation, transportation service or community facility/equipment (as appropriate) as soon as possible upon discovery by the client.
The client agrees to take all prudent measures in relation to his/her own safety while on any trip, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses, and helmets, and obeying all posted signs and warnings and instructions from the appointed guide or designated representative in relation to the client’s health and safety. APJ shall not be liable for any failure on the client’s part to comply with this paragraph.
The client acknowledges that it is the requirements and standards of the country in which any services which make up your journey are provided which apply to those services and not those of his home country. The client acknowledges that these requirements and standards will not be the same as his home country and may often be lower. For example, safety belts cannot be guaranteed in all vehicles provided or international standard riding gear for horse-trekking journeys during the trip.
APJ shall not be liable for any damage, loss, costs (including legal costs), charges, expenses, actions, proceedings, claims and demands which the client or any other person may at any time sustain or suffer in connection with the non-performance by APJ of its services in the event such non-performance is:
(i) as a result of fraud, wilful misconduct, wilful concealment or negligence on the part of the client;
(ii) attributable to an act or omission on the part of the client;
(iii) attributable to an act or omission on the part of a third party unconnected with the provision of the services contracted for;
(iv) due to unforeseen or unusual circumstances beyond APJ’s control, the consequences of which could not have been avoided even if due care had been exercised;
(v) due to any political disputes, industrial action, climate or other matters of a similar nature and any other force majeure; or
(vi) due to any other event which APJ, having acted with due care could not foresee or avoid.
APJ shall not be liable in respect of any claim which is made following the expiration of 6 months from the date of acceptance of these Terms and Conditions. The client agrees that any liability incurred by APJ shall not exceed the full price paid for the trip. In all cases, APJ specifically excludes all liability for indirect or consequential loss or expense, including loss of profits.
APJ’s accepts responsibility for its suppliers and local representatives, provided that such suppliers and representatives have acted at all times within APJ’s authority and in accordance with APJ’s instructions. APJ does not accept responsibility for: travel by air, sea and rail and the provision of accommodation, to which the terms of the relevant travel provider shall apply; or (ii) holidays, activities or other bookings or arrangements made directly with APJ’s suppliers, local representatives or any other third parties.
The client acknowledges that it is mandatory that he/she obtains personal travel insurance with sufficient medical, evacuation and repatriation coverage, covering all applicable dates of travel with APJ. The client accepts full responsibility for taking out insurance up to the relevant limits that the client may require. The client shall ensure that the travel insurance taken out adequately covers, amongst other things and where applicable, personal accident/injury, medical expenses, air ambulance, adventure travel, mountaineering (up to an altitude of 6000m), loss of personal effects, repatriation costs and all other expenses which might arise in connection with the trip.
In addition, it is the client’s sole responsibility to ensure that he/she is covered by a comprehensive travel insurance which will duly reimburse him/her in the unfortunate event that he/she is unable to make the trip due to unforeseen circumstances including, but not limited to, flight delays, flight cancellations, medical reasons or other force majeure events.
The client shall be responsible for ensuring that his/her insurer is aware of the type of travel and the nature of the activities which will be undertaken.
In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from these Terms and Conditions or amended accordingly only to such extent necessary to allow all remaining terms and conditions hereof to survive and continue as binding. If any provision of these Terms and Conditions is found to be so broad as to be unenforceable, such provision shall be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof shall in no way affect the validity or enforceability of any other provision.
These Terms and Conditions shall be governed and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law provisions. Any disputes in relation to these Terms and Conditions shall be submitted to the exclusive jurisdiction of the courts of the Republic of Singapore.
Changes to Terms and Conditions
The terms and conditions which apply to your journey are those as featured on your booking documentation at the time of booking and this website, and any other terms notified to you in writing before departure. We reserve the right to update these Terms and Conditions from time to time. Any such updates shall take effect immediately upon posting on our website.